How leaders can foster trust and transform employee experiences by changing their own leadership approach
According to Gartner, in 2016, 74% of employees were willing to change their behaviour to support organizational transformation. By 2023, that number dropped to 43%. Meanwhile, only 53% trusted their organisations (balanced by the fact that only 63% of organisations trust their people).
When trust is low, it’s a natural response to look to leadership, and leaders have a lot on their plates. In any given year, its up to leadership to role-model behaviour, support their teams and meet the targets their organisations have set.
And 2024 adds a new task to the mix: Earn back the trust of those they seek to lead.
Exploring the shift in employee confidence in recent years
There are a few things going on that must be examined to better understand why employees feel as they do. On an anecdotal basis (but keep mind that we work with the biggest companies in world so we’ve got a good perspective on what’s happening), the most impactful three that we’ve seen over the last six months are burnout, technical transformation and RTO mandates.
Burnout
Employees have been under tremendous pressure for years now. Burnout is higher than it was during the pandemic, (source), and stress levels – different than burnout but no less dangerous – are sky-high. (source). Combine stress and burnout with the ever-present pressure to produce and an on-going skills shortage, and employees are trying to stay afloat in a perfect storm.
“A survey from earlier this year [2023] indicated that 74% of employees felt they were working more hours than they did before the pandemic. This constant professional engagement, coupled with the pressure to perform, has created an absolute perfect storm for burnout.”
Benjamin Goss, “The Silent Epidemic: Employee Burnout in 2023”, in Medium
Technical and organisational transformation
We’re living in an era of disruptive transformation. Many are of the opinion that emerging technologies will have a positive impact on the industry in time, but there is less data to suggest that the rank and file are equally inspired. But even as visionary leaders proselytise the virtues of AI, we recognise that change is change, and it’s never easy.
Former CEO of Insights’ sister tech company, Vidatec points out that these kinds of transformation often fail because organisations forget to keep their people at the front of their decisions.
“It’s fashionable for organisations to speak about their digital mindset, but in reality, it’s not about the company, it’s about the individuals who work there...”
-Grieg Johnston, “People-first. The key to successful digital transformations"
RTO mandates
Presenteeism grows as trust diminishes. RTO mandates are not popular, yet many upper-level executives insist on a set number of office-days per week (despite their working from home or the cottage themselves), and employees resist, often flying under the radar to do so, further diminishing trust on both sides.
“After promising that we could work from home indefinitely, my company reversed course. Earlier this year, management ordered us to go back to the office two days a month; starting this summer, they've mandated two days a week.
My colleagues are annoyed. Our numbers are good. We're happy. Why is management rocking the boat?”
(an anonymous employee speaking to Business Insider’s Rebecca Knight in a recent interview)
Change is the harbinger of opportunity, and while these stats paint a bleak picture, there is a single positive shift happening that could reverse tough trends on an organisational level and empower leaders to mobilise their people through thick and thin.
Leaders can re-establish trust by leveraging the awareness advantage
When Insights first started talking about the role awareness plays in personal, team and organisational success 30 years ago, we were met with a great deal of scepticism. Not by everyone, of course; the odd forward-facing organisation (for example, a house-hold name global tech company that is today ubiquitous with innovation) embraced the message.
Yet despite influential early adopters, embracing a new kind of workplace, where effective policies and meaningful interaction is built on awareness, has remained frustratingly rare up until now.
One of the key challenges to awareness training is the widely held belief (85-90%) that as individuals, we are already self-aware. But recent research by Organisation Psychologist Dr Tasha Eurich revealed that, in reality, less than 15% of people are self-aware.
But even for those executive leaders who steadfastly hold onto this blind spot (and there are many), the burgeoning field of awareness research has introduced new ways of approaching awareness with applicability in the corporate world that’s worthy of a new look.
The awareness research that’s changing how we approach leadership
A ground-breaking study out the University of Queensland in 2021 looked at the relationship between awareness and leadership concluded that, “…for leaders to be seen as authentic and garner support, they need to be seen as aware not only of who they are as individuals, but also of who they are as members of the collective they seek to lead.”
The big consulting firms are also onboard with this message: McKinsey caused a commotion earlier in the year when it announced that self-aware and inspiring leadership was a key trend for 2023 in its State of Organizations 2023 report.
At Insights, we’ve been studying awareness for 30 years, and we’ve identified five kinds of awareness that can transform a leader’s relationship with their people, and the organisation’s relationships with its teams:
1. Self-awareness
An understanding of your personal strengths and potential weaknesses (internal awareness), and how you’re perceived by your colleagues (external awareness).
This knowledge is foundational to a leader’s ability to galvanise their teams, and certainly the most interesting to learners, yet it’s often the most challenging kind of awareness to develop.
2. Other-awareness
This refers to awareness of an employee’s preferences, needs, hopes and values, as well as their strengths and challenges.
For leaders, it means listening to your employees with genuine curiosity and intentionality. It’s the difference between asking ‘how are you?’ and ‘how does it feel to be you today?’ and listening the answer without expectations, judgements or assumptions.
3. Situational awareness
This is awareness about the situation that sparked the current situation, good or bad.
Sure, you know what the main issue is, but is that all there is?
Keen situational awareness allows you to glean important information about the situation that may not be overtly communicated by your employee. Listen between the lines and you’ll find there’s a lot going on. For example, your employees may be dealing with conflict from other functions of the organisation or pressure due to a competing project.
4. Awareness of performance or goal
This frequently overlooked aspect of awareness focuses on activating each employee’s performance goals.
It’s a powerful way to increase the effectiveness of training e.g. around productivity or communications, because people are naturally primed to pay attention to the training and resources that will be of most use to them.
5. Awareness of future opportunities
Seeing beyond your employee’s stated issue and your initial assumptions about how you can help them is a powerful way to build trust and achieve deeper trust with the people you wish to lead.
This kind of advanced awareness can reveal hidden opportunities, but it requires leveraging a tremendous amount of other-awareness and situational awareness to tease out additional pain points where you can add support and trust.
How leaders can apply awareness in the workplace to build trust
Getting back to the Gartner report, researchers outline three key awareness-led approaches that leadership can take:
Personal: Enabling self expression at work (to better role model)
People: Addressing life’s needs (to better support teams)
Individualised: Managing tailored, flexible workflows (to better deliver results)
Below we’ve compiled a practical exercise you can do for each core leader responsibility mentioned in the report, and an Insights solution suited to leaders focused on each responsibility.
Practical solutions and exercises to empower leaders to build trust
Personal: Enabling self expression at work (to better role model)
Recommended solution: Insights Discovery and Discovering Team Effectiveness
The Insights framework is a simple and accessible four-colour model that establishes a common language throughout the organisation, making it simpler to recognise – and talk about - strengths and address weaknesses.
Quick exercise to help today:
Learn to communicate better with others
Enabling self-expression in a corporate environment means learning how to address our (and others’) behaviourial preferences in a healthy and authentic way. This is where the language of colour energies plays a pivotal role.
1. Consider the key people on your team, whether they be influencers within the organisation or your appointed supervisors.
2. Determine which colour energy you think they may lead with:
Good day/bad day Insights Discovery colour wheels
3. Thinking about each person’s leading colour energy, consider what they value and the best way to validate those by adapting your communication style:
| Cool Blue | Fiery Red | Sunshine Yellow | Earth Green | |
| What they value most |
Accuracy Thoroughness Data |
Speed Swift progression Defined action plans |
Involvement Finding new opportunities |
Alignment with purpose Being of service to others |
| DO |
Be well prepared and thorough Put things in writing Give them time to process and consider the details |
Be direct and to the point Focus on results and objectives Be confident and assertive in your identified plan of action |
Show genuine interest in their lives Be entertaining and stimulating Be open-minded and flexible |
Be patience and supportive Slow down and work at their pace Ask their opinion and give them time to answer |
| DON'T |
Be overemotional or exaggerate Change things without good reason Be careless or casual about important issues |
Overwhelm with too much data Hesitate or be indecisive Try to take over |
Present too many details Tie them down with too much routine Expect them to work alone |
Take advantage of their good nature Push them to make quick decisions Spring last-minute surprises |
People: Addressing life’s needs (to better support teams)
Recommended solution: Thriving Through Change
Thriving Through Change uses Insights Discovery as a foundation to understand how different people process change in different ways. It helps people understand their reaction to stress, their preferred communication style when it comes to change, how they process information, and what motivates and engages them when change is underway. Thriving Through Change helps people to proactively support each other through tough situations rather than just reacting.
Quick exercise to help today:
The active listening challenge
Sometimes, seemingly simple tasks can make all the difference. Active listening is intrinsically linked with applied awareness in the workplace, as it’s a critical skill for acquiring Other Awareness.
For the next 24 hours:
1. Do not interrupt anyone as they speak
2. Do not speak when others seem to be done speaking; instead, give them time to collect their thoughts and possibly say more
3. No questions! Simply reiterate what the speaker has said and how you think they might be feeling
After 24 hours, fill in a log asking these questions:
| How did holding space for another person as they shared feel for me? | Did the other person share more than usual? | Was I successful in making the other person feel heard? | Did I learn anything new or unexpected about the other person through active listening? |
Individualised: Managing tailored, flexible workflows (to better deliver results)
Recommended solution: Self-Aware Leader
Self-Aware Leader is Insights’ solution for developing great leaders at all levels of an organisation.
Leaders dive even deeper into the empathy, conviction, authenticity, reliability, and self-awareness needed to effectively support and mobilise high-performing teams.
By the time a leader successfully completes Self-Aware Leader, they’ll be fluent in colour energies and have the self and other-awareness necessary to fully support the preferences and strengths of each member of their team, empowering employee wellbeing, building trust and balance these with the needs of the organisation to produce.
Quick exercise to help today:
Download Insights Five Steps to Transform into a Visionary Leader workbook
The workbook is part of a Leadership Info Pack download, but the workbook portion of this collection is geared towards leaders working in a reactive environment who long to approach their role from a more visionary people-centric perspective.
While prior knowledge of colour energies helps, this workbook can be leveraged by anyone at any time, provided their goal is to create a better working environment for themselves, for others, and ultimately, to create more trust in their workplace.
